- MARKETING your Guest Experience
- Creating STANDARD OPERATING PROCEDURES that ensure the best guest experience.
- Foundational Managing principles including HIRING PROCEDURES, EMPLOYEE TRAINING and LEADERSHIP
- Managing on a daily basis including WORKING WITH A BUDGET and RECREATION ACTIVITIES
- Keeping guests safe through RISK MANAGEMENT and ADA awareness
When
Feb. 23- Feb.28, 2025
Where
Oglebay Resort, Wheeling, WV
Your park is growing, and so should you. Get the tools you need to enhance your skills through a high-quality, in-person cohort program. Taught by industry experts focusing on business management principles and practices as applied to the outdoor hospitality industry. You’ll learn the competencies necessary to operate a thriving Outdoor Hospitality business.
YEAR 1 Outdoor Hospitality Manager (OHM)
YEAR 2 Outdoor Hospitality Professional (OHP)
- ANALYZING MARKETING approaches
- Infrastructure, conservation, and business ethics
- Managing principles including EMPLOYMENT LAW and TRAINING AND PERFORMANCE, and WORKING THROUGH CHALLENGING EMPLOYMENT CONVERSATIONS
- Year 2 will revisit Risk Management and ADA but will dive deeper into the long-term strategic impacts.
- CREATING A BUDGET and understanding FINANCE OPPORTUNITIES for business growth and Determining your ROE.
