Choosing the right outdoor property management platform is no easy feat. The solution should streamline and simplify operations, significantly impacting the success of your property. But in a rapidly growing industry, it can be challenging to sift through all the technology options and find the perfect fit for your property – whether a campground, RV park, or glamping site.
From the feature set and pricing to onboarding timeframes, ongoing support, and more, the technology vendor you partner with is one of the most critical business decisions you can make to meet your property’s goals. Let’s take a look at a few key considerations when sourcing a reservation vendor solution and how RMS Cloud delivers.
Training & Support
Depending on your current operations, dynamic reservation software may be a new concept for you or your employees. Comprehensive training, continuous education, and ongoing support can help everyone make the most of the software while allowing for real-time consultation with your vendor to address any issues or questions that arise during the day-to-day use of the platform.
When your team is trained thoroughly and has access to a customer service team, you have more efficient reservation processes, better guest communication, and you can take full advantage of the tools at your disposal. Look for vendor partners that offer:
- Personalized Onboarding & Training
- Ongoing Self-directed Training Courses
- A Searchable Help Library
- Ongoing Client Training Webinars/Videos
- Reliable and Responsive Customer Service
How RMS Delivers
RMS Cloud offers training videos/programs, free 24/7 live support, personalized onboarding, dedicated account managers, and a demo training environment for practice. We also offer ongoing client training webinars, a searchable Help Center, and interactive resources through RMS University.
OTA Channel Management
Online travel agencies (OTAs) can help you reach more potential campers than traditional means alone. The right reservation system should have the most popular OTA integrations that show accurate pricing and booking details in real time across all of your chosen channels. OTA integrations help eliminate the chance of outdated availability or rate information and booking mistakes. Streamlined channel management through reservation management software can also help improve your property’s reputation as reliable and efficient.
With the right software, data from your OTA channel management is directly fed into your reservation platform, allowing you to gain further insight into your visitors’ reservation habits. This insight can allow you to target your marketing efforts, personalize the guest experience, and increase revenue by enhancing your reputation for reliable reservation processes.
How RMS Delivers
At RMS, we have a native channel manager that enables direct connection to 100+ OTAs and the GDS, including inventory and rates. We have integrations with the top OTAs, including Google Hotel Ads, Airbnb, and booking.com, as well as third-party channel managers and robust OTA reporting.
Integrations to Enhance Your Tech Stack
Having one central location to access data flowing from one application to another saves you and your staff time, as you won’t have to jump from platform to platform or keep track of multiple login credentials. Some key integration functionalities to look for in the best reservation software include:
- Accounting Platforms
- Point of Sale Solutions
- Revenue Management Software
Revenue management integrations are crucial in outdoor property management because they enable properties to optimize pricing strategies and maximize revenue. These integrations can provide real-time data on market trends and demand fluctuations, allowing campground and RV park managers to make informed decisions about site rates and availability. By streamlining pricing decisions, revenue management integrations help drive profitability and enhance overall operational efficiency.
How RMS Delivers
RMS has 550+ integrated partners, including revenue management tools like Atomize, IDeaS, Pace Revenue, and more.
Marketing Features & Communication Tools
Look for a reservation management solution that helps attract more guests by reaching a broader audience through automated email campaigns, social media integrations, and online channels, which drive more traffic to your website and increase bookings. Your platform’s marketing functionality should also enhance guest engagement through personalized communication, targeted email campaigns, loyalty programs, and more – all encouraging repeat visits.
Marketing capabilities that include analytics and reporting tools provide insights into the effectiveness of your campaigns, allowing for informed decision-making, strategy refinement, and more efficient allocation of your property’s marketing budget. These reports should be found alongside any financial or operational-level reporting you need for your business.
How RMS Delivers
RMS offers unlimited 2-way SMS messaging, email campaign tools, and multiple customizable marketing email templates. Partners can pull data from reporting to send targeted messages. We also offer guest rewards programs and surveys
Connect with RMS Cloud at OHCE
RMS Cloud will be on-site in Oklahoma City, OK at this year’s OHCE to share how our flexible and scalable cloud-based software is specifically designed to fit the needs of any size outdoor property. If you’re attending, make sure to stop by Booth #418 to learn more about how our solution can transform your operations. We’ll also be giving away $1,000 in YETI prizes to one lucky winner. We can’t wait to see you there!
Learn more about how RMS Cloud stacks up against five major players in the outdoor hospitality space. Download our 2024 Reservation Software Vendor Comparison Guide today.